Privacy Policy

Your privacy and data protection are fundamental to our commitment of sophisticated service

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Last updated: December 2024

At Dread Flare Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel or use our services.

Information We Collect

Personal Information
  • Name and contact details
  • Reservation and billing information
  • Government-issued identification
  • Payment card information
  • Guest preferences and special requests
Automatic Information
  • Website usage and browsing patterns
  • Device and browser information
  • IP address and location data
  • Cookies and similar technologies
  • Security camera footage (in public areas)

How We Use Your Information

We use your personal information for the following purposes:

  • Processing reservations and providing hotel services
  • Managing your guest account and preferences
  • Processing payments and billing
  • Ensuring security and safety of guests and property
  • Improving our services and facilities
  • Marketing communications (with consent)
  • Compliance with legal obligations
  • Resolving disputes and providing customer support

Data Protection & Security

We implement comprehensive security measures to protect your personal information:

  • Encryption: All sensitive data is encrypted in transit and at rest
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Staff Training: Regular privacy and security training for all employees
  • Secure Storage: Physical and digital safeguards for data storage

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for website functionality and security

Performance Cookies

Help us understand how visitors use our website

Functional Cookies

Remember your preferences and personalize your experience

Marketing Cookies

Used to deliver relevant advertisements (with consent)

Third-Party Sharing

We may share your information with trusted third parties in limited circumstances:

  • Service providers (payment processors, booking platforms)
  • Legal compliance and law enforcement (when required)
  • Business partners for joint services (with consent)
  • Professional advisors (lawyers, accountants, auditors)

We never sell your personal information to third parties.

Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Data portability
  • Withdraw consent
  • File a complaint with authorities
  • Request information about data processing

Privacy Contact

For privacy-related questions or requests, please contact our Privacy Officer:

Privacy Officer
Dread Flare Hotel
1288 Gothic Avenue
Vancouver, BC V6Z 2M9
Canada

Email: privacy@dreadflarequester.info
Phone: (604) 555-0188
Response Time: Within 30 days